Digital eBook

Shipping Information

At PupChill, we are committed to delivering your order as quickly and reliably as possible. This Shipping Policy explains our shipping procedures, estimated delivery timelines, and important information regarding order fulfillment.

Shipping Area

We currently ship to addresses within the United States.

All orders are processed and delivered in accordance with the shipping timeframes outlined below.

Order Cut-Off Time

Daily Processing Cut-Off

Orders placed before 03:00 PM EST (Eastern Standard Time) on a business day will begin processing the same business day.

Orders placed after 03:00 PM EST, on weekends, or on recognized holidays will begin processing on the next available business day.

Order Processing Time

After an order is successfully placed, our team prepares and processes the shipment.

Handling Time: 1–2 Business Days
Processing Days: Monday – Friday

During this stage, orders are verified, prepared, packed, and transferred to the shipping carrier.

Delivery Time

Once shipped, orders generally arrive within:

Transit Time: 4–6 Business Days
Delivery Days: Monday – Friday

Actual delivery times may vary slightly depending on the destination, carrier operations, weather conditions, or other factors outside our control.

Total Estimated Shipping Time

Handling Time + Transit Time

Estimated Total Delivery Time: 5–8 Business Days

This estimate includes both order processing and shipping transit time.

Shipping Cost

We are pleased to offer Free Standard Shipping on all eligible orders within the United States.

No additional shipping charges will be applied during checkout unless otherwise clearly stated.

Shipping Carriers

To ensure dependable delivery service, we work with established shipping providers operating within the United States.

Depending on your delivery location and order requirements, shipments may be handled by carriers such as:

• USPS
• UPS
• FedEx
• DHL eCommerce

The carrier used for a particular shipment may vary based on availability, destination, and operational efficiency.

Order Tracking

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Tracking updates may take up to 24–48 hours to appear after the shipment has been handed to the carrier.

Shipping Delays

While we strive to meet all estimated delivery timelines, occasional delays may occur due to:

• Severe weather conditions
• Carrier service interruptions
• High seasonal shipping volumes
• Public holidays
• Unexpected logistical disruptions

If a significant delay affects your shipment, our customer support team will be available to assist you.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Incorrect, incomplete, or undeliverable addresses may result in shipping delays, returned packages, or additional carrier-related fees.

If you notice an address error after placing your order, please contact us immediately.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our support team as soon as possible.

We will work with the shipping carrier to investigate the issue and help identify an appropriate resolution.

Our Commitment to Customer Satisfaction

At PupChill, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return, exchange, and refund process. Please review the information below to understand your available options.

Shipping Area

This Return & Refund Policy applies to orders delivered within the United States.

Order Cancellation

We understand that plans can change.

Orders may be cancelled within 24 hours of purchase or before the order has been processed for shipment, whichever occurs first.

Once an order has been prepared, processed, or transferred to the shipping carrier, it can no longer be cancelled. However, eligible products may still be returned after delivery in accordance with this policy.

To request a cancellation, please contact us as soon as possible at support@pupchill.com and include your order number.

Return Eligibility

We accept returns for both defective and non-defective products.

To qualify for a return:

The item must be returned within 30 days of the delivery date.

The product must be in new, unused condition.

Original packaging, accessories, manuals, and included materials should be returned whenever possible.

The item must not show signs of misuse, modification, or damage after delivery.

Returns that do not meet these requirements may not be eligible for a refund.

Exchanges

We accept exchanges for eligible products within 30 days of delivery.

If you received the wrong item, a defective product, or simply wish to exchange an eligible item, please contact our customer support team before returning the product so we can assist you with the exchange process.

How to Request a Return

To initiate a return, please contact our support team with:

Your order number

The email address used for the purchase

The reason for the return or exchange

Email: support@pupchill.com

Once approved, we will provide instructions for completing the return.

Return Shipping Method

Approved returns must be sent by mail to the return address listed below.

Return Shipping Label

For approved returns, a downloadable return shipping label will be provided at no additional cost. Customers may print and attach the label to the return package.

Restocking Fee

Returned items may be subject to a 15% restocking fee to cover inspection, processing, and handling expenses.

If applicable, the restocking fee will be deducted from the refund amount before the refund is issued.

Refund Process

After the returned item is received and inspected, we will review the return and notify you of the outcome.

If approved, the refund will be issued to the original payment method used during checkout.

Refund Processing Time

Approved refunds are typically processed within 7 business days after the returned item has been received and inspected.

Depending on your bank, credit card provider, or payment service provider, additional processing time may be required before the refund appears in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly after delivery.

Our team will review the situation and work to provide an appropriate resolution, which may include a replacement, exchange, store credit, or refund when applicable.

To help us process your request quickly, please include photographs of the item and packaging whenever possible.

Non-Returnable Situations

The following items may not qualify for return or refund:

Products returned after the 30-day return window

Products showing signs of use beyond normal inspection

Items damaged due to misuse, neglect, or unauthorized modifications

Products returned without sufficient identifying order information

Return Address

PupChill
18402 N 19th Ave
Phoenix, AZ 85023
United States