Payment Policy
Last Updated: June 2026
Payment Information
At PupChill, we are committed to providing a secure and reliable shopping experience. This Payment Policy explains how payments are processed when placing an order through our website.
Accepted Payment Methods
We accept the payment methods that are displayed and available during the checkout process.
The payment options presented at checkout may vary based on your location, device, payment provider availability, and other operational factors.
Customers should review the available payment options before completing their purchase.
Payment Security
Secure Transactions
Protecting your payment information is important to us.
All transactions are processed through secure payment systems designed to help safeguard customer information during checkout. Sensitive payment details are encrypted and transmitted using industry-standard security protocols.
PupChill does not store or have direct access to your complete payment card information.
Payment Authorization
When an order is placed, your payment may be subject to authorization and verification procedures.
If payment authorization cannot be completed successfully, the order may be delayed, placed on hold, or cancelled until payment verification requirements are satisfied.
Order Confirmation
Once payment has been successfully received and approved, an order confirmation email will be sent to the email address provided during checkout.
Customers are encouraged to review their order details carefully and contact us immediately if any information appears incorrect.
Pricing & Currency
Currency
All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.
Applicable taxes, fees, or charges, if required, will be displayed during checkout before payment is completed.
Failed or Declined Payments
A payment may be declined for several reasons, including:
- Insufficient funds
- Incorrect payment information
- Bank or card issuer restrictions
- Fraud prevention or security checks
- Technical issues with payment providers
If your payment is declined, please verify your payment information or contact your financial institution for assistance.
Refunds
Approved refunds are issued to the original payment method used for the purchase.
Refund processing times may vary depending on your bank, card issuer, or payment service provider. Please refer to our Refund & Return Policy for complete refund details.
Fraud Prevention
To help protect customers and prevent unauthorized transactions, certain orders may be reviewed before shipment.
In some situations, additional verification may be requested before an order can be processed and shipped.
Contact Us:
Business Address:
18402 N 19th Ave, Phoenix, AZ 85023, USA
Email:
support@pupchill.com
Phone Number:
+1 (602) 491-2915
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (EST)