Shipping policy

Shipping Policy

At PupChill, we understand that fast and reliable shipping is essential to ensuring a great experience for you and your furry friend. This Shipping Policy outlines everything you need to know about how we handle orders, where we ship, the carriers we use, shipping timelines, and delivery expectations.

Where We Ship

We're proud to deliver comfort to pets all over the world. Wherever you and your furry friend are, we'll get your order to you.

Shipping Carriers

We ship all orders via trusted national postal services to ensure safe and reliable delivery worldwide.

Processing & Handling Time

We aim to get your pet products to you as quickly as possible. All orders are processed and handled within 1–2 business days (excluding weekends and holidays) after your order is placed. You'll receive an email confirmation once your order has shipped.

Delivery Time

We work with trusted carriers to ensure prompt and safe delivery. The total estimated timeframe is 6–12 business days, depending on your location.

Note: Delays caused by the shipping carrier, customs processing, or peak seasons are outside of our control. PupChill is not responsible for such delays once the package has been handed over to the carrier.

Shipping Fees

  • Domestic Orders (United States): Enjoy free standard shipping on all U.S. orders.
  • International Orders: Shipping costs are calculated and displayed at checkout based on your destination and order details, so you'll always see the exact amount before you pay.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package on the carrier's website.

Shipping Address Accuracy

Please carefully review your shipping address during checkout. PupChill cannot be held responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an invalid address:

  • The customer will be responsible for the cost of reshipping.

  • If you prefer a refund instead, it will be processed minus the original shipping fees and a 15% restocking fee of the order value.


Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us at support@pupchill.com within 7 days of the estimated delivery date. We will investigate the issue and offer a replacement or refund, depending on the circumstances and your preference.

Need Help?

If you have any questions or concerns about your shipment, our customer care team is here for you! Reach out at support@pupchill.com, and we'll be happy to assist.

Thank you for choosing PupChill! We look forward to bringing joy and comfort to you and your pets, one shipment at a time.