Shipping policy

Shipping Information

At PupChill, we are committed to delivering your order as quickly and reliably as possible. This Shipping Policy explains our shipping procedures, estimated delivery timelines, and important information regarding order fulfillment.

Shipping Area

We currently ship to addresses within the United States.

All orders are processed and delivered in accordance with the shipping timeframes outlined below.

Order Cut-Off Time

Daily Processing Cut-Off

Orders placed before 03:00 PM EST (Eastern Standard Time) on a business day will begin processing the same business day.

Orders placed after 03:00 PM EST, on weekends, or on recognized holidays will begin processing on the next available business day.

Order Processing Time

After an order is successfully placed, our team prepares and processes the shipment.

Handling Time: 1–2 Business Days
Processing Days: Monday – Friday

During this stage, orders are verified, prepared, packed, and transferred to the shipping carrier.

Delivery Time

Once shipped, orders generally arrive within:

Transit Time: 4–6 Business Days
Delivery Days: Monday – Friday

Actual delivery times may vary slightly depending on the destination, carrier operations, weather conditions, or other factors outside our control.

Total Estimated Shipping Time

Handling Time + Transit Time

Estimated Total Delivery Time: 5–8 Business Days

This estimate includes both order processing and shipping transit time.

Shipping Cost

We are pleased to offer Free Standard Shipping on all eligible orders within the United States.

No additional shipping charges will be applied during checkout unless otherwise clearly stated.

Shipping Carriers

To ensure dependable delivery service, we work with established shipping providers operating within the United States.

Depending on your delivery location and order requirements, shipments may be handled by carriers such as:

  • USPS
  • UPS
  • FedEx
  • DHL eCommerce

The carrier used for a particular shipment may vary based on availability, destination, and operational efficiency.

Order Tracking

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Tracking updates may take up to 24–48 hours to appear after the shipment has been handed to the carrier.

Shipping Delays

While we strive to meet all estimated delivery timelines, occasional delays may occur due to:

  • Severe weather conditions
  • Carrier service interruptions
  • High seasonal shipping volumes
  • Public holidays
  • Unexpected logistical disruptions

If a significant delay affects your shipment, our customer support team will be available to assist you.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Incorrect, incomplete, or undeliverable addresses may result in shipping delays, returned packages, or additional carrier-related fees.

If you notice an address error after placing your order, please contact us immediately.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our support team as soon as possible.

We will work with the shipping carrier to investigate the issue and help identify an appropriate resolution.

Contact Us

Business Address:
18402 N 19th Ave, Phoenix, AZ 85023, USA
Email:
support@pupchill.com
Phone Number:
+1 (602) 491-2915
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (EST)